Unfortunately, I dropped and lost a locator washer while taking the drive wheel off my bike to replace the tube. The bloke behind the counter not only went out of his way to find a replacement for me but then refused to accept any payment. Now THAT’S customer service worthy of support!
In a world full of people with the sole aim to merely sell,sell,sell, I found Gordon to be a man who was willing and able to offer help and guidance.a lovely person full of patience and great advice.thank you so much
We have bought 2 Bikes from Gordon this year and have enjoyed them immensely. Recently returned them to have their services and were done quickly and with a smile. 5 Stars from us
Well this certainly is a superstore run by super helpful Gordon. No pushy salesman here but someone who genuinely knows his bikes inside out and wants to know and help you purchase the right bike, even testing them out. Very impressed and we travelled about two hours to go to this store but cannot speak highly enough of how nice and helpful Gordon was in helping us make up our minds. He even swapped the uncomfortable seat on it for a better wider one. Would highly recommend this store and have told plenty of my friends about it
Great experience at Electric Bikes purchasing my new toy. Promp and informative response back. Gordon was courteous and very patient with unschooled me. He gave me an introduction lesson with valuable information before I left the store, making sure my first road trip was safe.Thank you, Gordon, for your amazing service. It was greatly appreciated.Highly recommend Electric Bikes Superstore!!!
Really great products at reasonable prices. Gordon was very accommodating and helpful when it came to choosing my new ebike, and also assisted in discussing options for fitting a child seat. He's a proper fan of cycling and getting out on the road, and the fact he rides one of his own products to and from work is a testament to the quality of the products he sells. First service went down without a hitch and I got terrific maintenance advice too when I asked. There's a good reason their Google rating is so high, it's a really decent shop run by very down to earth people, I wish them every success.
Had a great experience dealing with Gordon, both on the phone and in person. He was knowledgeable, friendly, and went out of his way to be extremely helpful. Thank you, your assistance was much appreciated. Karen
Very helpful, friendly service. It made choosing the right ebike so easy. I recently picked up my Earth ANT tx23 electric bike and it's amazing. Thank you Gordon 😌
I was served by Gordon, he was a great help in deciding what was right for me. Being able to test ride a few different bikes to get a genuine feel made all the difference. If you are in the market for a e-bike you definitely need to chat to these guys.
Very friendly genuinely helpful service. As a first time customer who wasn’t familiar with e-bikes, I was very happy with my experience. Honest, down to earth buys. Didn’t try to upsell pricier products and accessories, but quickly identified my needs and price point and supported me to make the right choice. very happy with my purchase. Would highly recommend Gordon and his team.
Great service and Gordon genuinely want to match the rider with the most appropriate bike. Not a pushy sales culture and a very patient team. Highly recommended and thanks!
After deliberating for a year I bit the proverbial bullet and headed off to Electric Bikes in Carnegie. My Husband already has an electric bike and we love caravanning. I had pretty much decided which bike I would look at!When we arrived we found parking in front of the shop a breeze. Gordon in attendance served us and we had his full attention and expertise. He revealed he is not so much a car person but loves his bikes!!! After trying out the SKU on the nearby bike path and looking at another e-bike option which Gordon also displayed, I still chose the “Fat Folding 20x4 inch 27 A” SKU. Gordon fully demonstrated the operation of this compact, folding e-bike and assisted my husband with securing it on the Isuzu.It’s very classy and I’m going to be very happy showing my skills. Thanks Gordon 🙏
⭐️⭐️⭐️⭐️⭐️Almost a year ago had an outstanding experience at the Electric Bike Superstore, and I can't recommend it highly enough! From the moment I walked in, I was greeted by Gordon, the owner, who was incredibly knowledgeable and passionate about electric bikes. He took the time to understand my needs and preferences, guiding me through the various options available.The selection of bikes is impressive, with something for everyone, whether you're a beginner or an experienced rider. Gordon patiently answered all my questions and provided valuable insights that helped me make an informed decision.What truly sets this store apart is the excellent customer service. Gordon and his team are dedicated to ensuring that you leave satisfied.I returned today for my first bike service, and I was once again impressed by the exceptional customer service!If you're in the market for an electric bike, definitely check out the Electric Bike Superstore. You won't be disappointed!
I want to say speciall thanks to Gordon . I just went there to buy an eMTB bike but I was not sure that I could fit inside my car to carry around . I have a foldable fat ebike and I wanted to get eMTB to have more fun off roads in different tracks.He spent time to see that we could fit the bike that I like before any purchases into my car .What I really like was the professional way that he is treating customers . It is one of the best ebike shops in Melbourne that you could receive professionalism in ebike services plus quality ebikes to buy.
Friendly helpful staff who gave me more information than I even knew to ask - I bought the bike on the spot.The purchase comes with a free 500km service too.
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