Dealer Network - Electric Bike Superstore

Google Rating

4.8

Based on 238 reviews

Electric Bikes Superstore

4.8

a ellis

1721959066

Electric bikes superstore had an extremely wide range of different e-bikes. Importantly staff (Gordon) were extremely knowledgeable and generous with their time. I was welcomed to test ride any bike of interest (with a perfectly positioned bike track within 50M of the shop). Bike mechanic on site. Plus I received (good timing I suppose) a generous discount on advertised prices. Now excited to see how my bike performs before I return for a free service after 500km.

doc wight

1721722222

I had tried many bikes before I found this business! Got a fabulous bike at the right price & Gordon & his staff are honest, caring & very trustworthy! Great range & support after the sale! So impressive & I’m very happy! Highly recommended!

Sarah Childs

1721450176

Gordon helped me choose my bike, he listened, looked after me and gave me a great deal. Thank you, I love my new bike.

Ethmat 135

1721197009

Quick easy fixed my problem and demonstrated everything in front of me will be coming back for any future problems, thank you

Walter Vertriest

1721191227

Gordon who sold the 2 EBikes was very helpful and assisted where necessary. One thing which was noticeable was Gordon knew his stuff as we had other experiences in other bike shows with attendances only want to sell and didn’t understand their products.Well done Gordon

Lena M

1721172840

Customer Service: 5/5Quality of bikes: 5/5Assortment of accessories: 5/5Gordon the proprietor of this fine business, has some of the best customer service I have ever experienced. He bothers getting to know his buyers and caters to their needs. It was great to get a sense of community when entering the store, he knows his customers by name. He has a wide range of bikes that are good quality. When I got home and showed my bike to my partner, he kept pointing out all of the good features of my new bike. Gordon had supplied and suggested extra accessories based on my needs! A fantastic basket for shopping to add on, alarm, tracker and lock. The bike also comes with a fantastic multi tool for quick fixes! The bike is efficient and has a detachable battery! He supplied my lock for free and I am VERY grateful! I had told him what had happened to my last lock. I got a beautiful pastel sage coloured bike. It goes! Comes with fantastic features including inbuilt headlight and brake lights! I love my new bike! And my partner will most likely end up getting the same one due to the level of customer service and suggestions provided at the store.I’d give Gordon’s business 10/10 if I could but he and his store gets two outstanding thumbs up!

Aurélie Bélanger

1720161035

Great customer service, have bought 2 bikes and always had great service and advice from Gordon. Love my new bike!

Chris Dyer

1719663152

I am a happy return customer to the EBS for E bikes for different travel purposes. The E bikes have always been 100% reliable to operate. I have found the EBS range to be significant & interesting & feel I have received great value for money. Service is always helpful & friendly. No hard sell. E Bikes are great fun & have enriched my life. I genuinely thank the EBS. You have been brilliant.

Onofrio Donghia

1719380343

Gordon was excellent - he took the time to listen - offer options and was exceptionally knowledgeable and pleasant to deal with. Would recommend that this is the place to buy an electric bike.

Steve Youla

1719283956

Great selection of bikes. Absolutely love my Earth Bike. After sales service wonderful. Had an issue with my chain a while after my first free service and it was fixed on the spot free of charge. If you're interested in getting an ebike, I highly recommend you take a look at the Electric Bikes Superstore.

Andre Banen

1717737942

Very knowledgeable guys who allowed me to try many e-bikes until I found the one that suited how and where I ride. Thank you in particular to Gordon for his patience. I ended up purchasing an Ordica Neo bike with mid drive which was a pleasure to ride. I took it home on the day.I have just gone back to Electric bikes superstore for the first service and can’t praise them enough for the prompt and professional work. Thanks Gordon ( I ride almost every day and just love the bike) well done.

Linda McCoy

1717250383

Gordon was amazing! He made sure he understood what I needed to ensure the bike would get the job done and that it would be the right fit. Great after service- he sent a quick video when I forgot how to do things too. Gordon has an amazing range of e-bikes and know his stuff. This was my third e-bike shop but seriously would have saved me time if I stopped there first!

Reshmi Sharma

1716858402

I had a fantastic experience when purchasing my e-bike at Electric Bikes Superstore. The biggest challenge I had, that I discovered along the way, was to find an e-bike frame that would fit onto my hubby's roof mounted bike rack.Gordon was really helpful and patient as I test rode various e-bikes to get a feel for the bikes and then we had to eliminate based on weight and mounting ability on the bike rack. I ended up with the Ordica step through e-bike and I love it!I absolutely would recommend Electric Bikes Superstore to anyone looking to purchase an e-bike. They have an extensive selection of e-bikes and different colours (trust me I had looked at many bike shops) and the bike track behind the buildings is a safe place to test ride the bikes.

Thurai Vinay

1716181910

I recently had the pleasure of visiting the Electric Bike Superstore in Carnegie, and I can't recommend it highly enough. At 77 years old, I’ve been enjoying my regular bike rides around Melbourne for over a decade, thanks to the beautifully landscaped bicycle trails along the M1 motorway. However, lately, I found it increasingly difficult to ride my regular bike, so I decided to explore electric bikes.After doing some research online, I visited the Electric Bike Superstore in Carnegie, and I was thoroughly impressed by the range of electric bikes available. Gordon, the shopkeeper, is a wonderfully warm and friendly person who made me feel right at home. He invited me to try out several bikes from the store, which I really appreciated. The store is conveniently located just minutes away from a well-laid-out bicycle track, making test rides easy and enjoyable.I particularly liked a bike that was simple to operate with only a few controls, which was perfect for my needs. Thanks to Gordon's helpful advice and the excellent selection, I found the ideal bike and am now back to enjoying my rides with renewed enthusiasm.If you’re in the market for an electric bike, I highly recommend visiting Gordon at the Electric Bike Superstore in Carnegie. You’ll find an impressive range of bikes and exceptional customer service that will help you find exactly what you need.

Lisa Massey

1715758793

Great service. I felt very looked after. Highly knowledgeable staff. Highly recommend.

Rachel Chua

1715669195

great service, owner is super friendly. i bought my bike here earlier this year and they offered me a free service!

Reza Mojdehi

1715319189

Friendly and a very professional service.

Tom Borsky

1714966382

1714624636

Visited the store with a view of becoming educated on E- bikes.Greeted in a friendly and respectful manner, with the offer to browse or have assistance.Nathan, was very knowledgeable, and provided fantastic assistance, educating myself to a good general knowledge level.He was also able to provide high level technical information and answer questions to a mate of mine I had brought along to help me, who was a former professional biker.Great range of quality bikes, with a number of specification options in terms of gears brakes etc and various price points to suit your budget.

Steve Maddocks

1714515071

Great advice, price, customer service and choice. Do yourself a favour and get in there.

david Marks

1714305654

Great service experienced for 2 issues I had with my ebike. Quick diagnosis and quick repair time turnaround. Highly recommend

Kay Vrieze

1713921316

Gordon the owner provided a great deal straight up. He didn't hassel us, had great information about the bike and he checked it all and helped us load it into our car.

Creeind Swinny

1713586093

Great range. Excellent service. They know their stuff and know how to solve problems. Highly recommended

Chris Pouflis

1713584335

Had the part I needed to get my bike back on the road & great service and advise as always 😊

Rhys Dugdale

1713403323

Thank you to the crew at the Electric Bikes Superstore for helping me select my e-bike. Great service, really happy with my bike!

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