Delivery Information - Electric Bike Superstore

Delivery Information

Home Delivery Information

Delivery time frame is 2 to 6 Working Days.

Freight ,Shipping and Delivery: All online purchase orders will be dispatched via our nominated transport company ie. TNT, Northline, Allied Express. All orders online are processed and dispatched from our Melbourne warehouse within 1-2 working days. Once your order is dispatched the courier/transport company will delivery the order and may take 2-6 working days. ( Regional areas and some remote areas will require additional day(s) delivery time.)

Free Delivery does not apply to sale items unless stated. Regional and remote areas will incur extra cost .

We do not delivery to Po Box addresses, Please contact us and make other arrangements.

Deliveries service are from Monday through to Friday, 9am – 5pm (No weekends). Customers will be informed via email with a Tracking Number. Given that all our deliveries are via third party transport company, we cannot guarantee you or request a specific delivery date or time.

Please ensure that you or someone else with authority to sign on your behalf is at home during delivery. Should the transport company delivery and you are not at home at the time of delivery, a note will be left with further instructions. Re delivery cost may be charge to you by the transport company for re delivery of goods.

Electric Bikes Superstore is committed to providing exceptional customer service and quality products to our customers. All our products listed on our website are current and pricing are correct. In the event that an ordered item is not available in stock on your purchase, we will contact you within 24hrs and dispatch your order once stock is next available again.

Your electric bike will be delivered in a box approximately 70% or 90% assembled depending on your selected model. Some assembling will be required by the customer. Electric bikes superstore is not responsible for completing the assembly and fine tuning of your bike unless its purchased from our electric bike superstore shop. The customer is responsible for completing assembly and fine tuning of all parts when purchasing the product online via our website. If any parts are damage or missing, you must contact us via email or phone call within 24 hours of delivery. We highly recommend that you take the bike to your nearest bicycle shop and have a bicycle mechanic assemble it should you feel that you are not able to assemble the bike.

Google Rating

4.9

Based on 265 reviews

Electric Bikes Superstore

4.9

Tim Burford

1734433162

Gordon was very helpful and gave me what I wanted. Thanks to you I can now do twice the distance.

Tatiana “Tanya” Melnikova

1729859509

Great experience at Electric Bikes purchasing my new toy. Promp and informative response back. Gordon was courteous and very patient with unschooled me. He gave me an introduction lesson with valuable information before I left the store, making sure my first road trip was safe.Thank you, Gordon, for your amazing service. It was greatly appreciated.Highly recommend Electric Bikes Superstore!!!

Niall O'Callaghan

1729572638

Really great products at reasonable prices. Gordon was very accommodating and helpful when it came to choosing my new ebike, and also assisted in discussing options for fitting a child seat. He's a proper fan of cycling and getting out on the road, and the fact he rides one of his own products to and from work is a testament to the quality of the products he sells. First service went down without a hitch and I got terrific maintenance advice too when I asked. There's a good reason their Google rating is so high, it's a really decent shop run by very down to earth people, I wish them every success.

Karen Budden

1728339659

Had a great experience dealing with Gordon, both on the phone and in person. He was knowledgeable, friendly, and went out of his way to be extremely helpful. Thank you, your assistance was much appreciated. Karen

Angela Davis

1728257860

Very helpful, friendly service. It made choosing the right ebike so easy. I recently picked up my Earth ANT tx23 electric bike and it's amazing. Thank you Gordon 😌

J Martini

1728208838

Danny D'Orazio

1728101514

I was served by Gordon, he was a great help in deciding what was right for me. Being able to test ride a few different bikes to get a genuine feel made all the difference. If you are in the market for a e-bike you definitely need to chat to these guys.

Harindra Corea

1728004298

Very friendly genuinely helpful service. As a first time customer who wasn’t familiar with e-bikes, I was very happy with my experience. Honest, down to earth buys. Didn’t try to upsell pricier products and accessories, but quickly identified my needs and price point and supported me to make the right choice. very happy with my purchase. Would highly recommend Gordon and his team.

padraig Brady

1727833780

David Spong

1727169594

Great service and Gordon genuinely want to match the rider with the most appropriate bike. Not a pushy sales culture and a very patient team. Highly recommended and thanks!

Mathew Wilkins

1727152443

Great shop, very happy customer. Gordon is a legend!

Bronwyn Baker

1727150117

Test rode the Earth Ant ebike.Gordon was really helpful and informative about the bike.Easy linking up to the bike trail near his shop.Thanks Gordon!

Joanne van Maanen

1726894197

After deliberating for a year I bit the proverbial bullet and headed off to Electric Bikes in Carnegie. My Husband already has an electric bike and we love caravanning. I had pretty much decided which bike I would look at!When we arrived we found parking in front of the shop a breeze. Gordon in attendance served us and we had his full attention and expertise. He revealed he is not so much a car person but loves his bikes!!! After trying out the SKU on the nearby bike path and looking at another e-bike option which Gordon also displayed, I still chose the “Fat Folding 20x4 inch 27 A” SKU. Gordon fully demonstrated the operation of this compact, folding e-bike and assisted my husband with securing it on the Isuzu.It’s very classy and I’m going to be very happy showing my skills. Thanks Gordon 🙏

Carole Hooper

1726818809

Always super helpful & knowledgeableConvenient location & affordable servicing & very talented mechanics !

Michelle Bolton

1726125081

⭐️⭐️⭐️⭐️⭐️Almost a year ago had an outstanding experience at the Electric Bike Superstore, and I can't recommend it highly enough! From the moment I walked in, I was greeted by Gordon, the owner, who was incredibly knowledgeable and passionate about electric bikes. He took the time to understand my needs and preferences, guiding me through the various options available.The selection of bikes is impressive, with something for everyone, whether you're a beginner or an experienced rider. Gordon patiently answered all my questions and provided valuable insights that helped me make an informed decision.What truly sets this store apart is the excellent customer service. Gordon and his team are dedicated to ensuring that you leave satisfied.I returned today for my first bike service, and I was once again impressed by the exceptional customer service!If you're in the market for an electric bike, definitely check out the Electric Bike Superstore. You won't be disappointed!

David Mendez

1725693735

Purchased two bikes from Electric Bike Superstore. Can't say how happy I am with the pure genuine good guys attitude of the staff.

Alan Raymant

1725604256

The store has a large range of bikes to choose from.Gordon was a pleasure to deal with in the setting up of my new ebike

Mehdi Dehghan

1725147295

I want to say speciall thanks to Gordon . I just went there to buy an eMTB bike but I was not sure that I could fit inside my car to carry around . I have a foldable fat ebike and I wanted to get eMTB to have more fun off roads in different tracks.He spent time to see that we could fit the bike that I like before any purchases into my car .What I really like was the professional way that he is treating customers . It is one of the best ebike shops in Melbourne that you could receive professionalism in ebike services plus quality ebikes to buy.

Melinda McKay

1725102343

Friendly helpful staff who gave me more information than I even knew to ask - I bought the bike on the spot.The purchase comes with a free 500km service too.

Greg Maunder

1725016023

Excellent service from Gordon and his team in installing a replacement motor in my Eunorau Mate275.Very reasonable rates, good advice and great customer service.

Colin Shiel

1724923212

Gordon was extremely helpful in assisting me with the purchase of the Vamos El Amigo. Priced really well.Recommend you watch his video very informative.Recommend you visit the shop if looking for a great bike . Great Electric Bikes Superstore CarnegieJames delivered the bike and went out of his way to get it to me by end of the day. The customer service is second to none.The bike was set up perfectlyI am so happy about this purchase. After a lot of research and with Gordon arranging to have the bike sent to his store and assembled and delivered to my home.What more can you ask for !The bike is great and can’t get enough of it !!

steven bulbrook

1724897601

Great service,had a chance to try lots of bikes in our chosen category. Well worth a visit

Michael Chivers

1724489160

Buying a new folding e bike from electric bikes superstore was a pleasure as the friendly and helpful service was great and I could not ask for more. Compared to another bike store l called into on the way home where there was no service or help offered until we waited at the checkout for ages so I could pay for my purchase.

Mark Warner

1724288942

Christopher Connor

1723277744

For first time e-bike customers this store is indeed "super" where you will get all the help you need to make a good purchase. Then the service available is first class and efficient. Good all round value.

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