From my first phone call to picking up my cool new Earth e-bike, James at the Braeside store was friendly, knowledgeable and patient. James offered a test ride, and showed me a couple of options. The Earth Prime e-bike is great and the price was very competitive. The test ride before purchase was the final sealer for me to go ahead with a purchase. A great purchase experience, thanks James!
James at the Braeside store was excellent. It’s my first e-bike, an Ordica, and he helped me with all the technical and how to use questions. Test ride was great, followed by more questions. My whole family loves the bike - might have to get another!
Great shop, excellent staff, very helpful. I was recommended to go there for a repair, even though I didn't buy my bike from them. They fixed it very quickly and showed me how to fix it myself next time. Look like they have a very good range of brand new bikes too. Highly recommended!
Thank you so much for fixing my Oridca so promptly, I really appreciate it. I’d highly recommend the E-bike Superstore for anyone looking for a fairly priced e-bike and excellent customer service. Thanks guys!!
Gordan, Hugo and the team were so delightful to deal with. The customer service from the first initial phone call to travelling 3 hrs to visit the shop to then purchasing 2 e-bikes was exceptional. Great bikes, great price and a pleasure to deal to with. We highly recommend for all your bike needs.
Five years ago, I bought my E-bike from Gordon. Since then, I’ve moved to the north side of the city and found it incredibly difficult to find an experienced and attentive bike shop willing to service my bike. Most stores in the north have strict rules about which E-bikes they’ll touch, and many can’t even source the necessary parts.Gordon and his team has consistently provided excellent customer care. His communication is clear, he’s generous with his knowledge, and he genuinely wants to help. While other bike shops told me it would take a month just to book my bike in, Gordon took it in straight away, identified the issue, sourced the parts, and had it repaired within two days.Of course, every situation is different, but from my experience, Gordon always goes above and beyond to make sure you’re looked after. The service was seamless, efficient, and truly outstanding.
I live on the north side, and sometimes, making the long haul south is the better option. After having been to multiple repair shops, nothing comes close to EBSS. Gordon is VERY knowledgeable and swift with ordering parts and repairing bikes. He goes out of his way to help educate you. What i thought would take a week for my bike to be complete (ordering parts and all) it only took 2 days. Needless to say I'll be making the commute because the service received is outstanding.
Had a great experience with Electric Bikes Superstore. The Gordon and Clancy were quick to respond, polite and clearly knowledgeable. They were even able to accommodate a last-minute request, which I really appreciated... though to be fair, I wouldn’t count on that during peak season. Overall, super impressed with the service and would definitely recommend them!
The after sales service offered by Gordon and his team is outstanding and something that isn’t the norm nowadays unfortunately. They’ve just got my older style antebike going again which I thought I might need to replace, and the repair cost was much less than I anticipated. When I do update to a new bike I won’t look anywhere else because I know how great they handle after sales service and repairs.
James, James, James is the E.B. Superstore star. One phone call told me it was worth the trip to Braeside to check their bikes. I could not have been happier with his service. He explained his products features, challenged my planned approach to buy elsewhere, and I locked in with his Earth T-Rex Mixie. We then spent 20 minutes deciding on the best method to load the bike onto my Thule frame. Thanks James.
Gordon fixed up our earth electric bike we'd bought from him that had been affected by water ingress. It wasn't covered by manufacturers warranty, but was still fixed for free by Gordon and his team without even having to ask. That's customer service worthy of 5 stars. If we're in the market for another bike we'd definitely buy from these guys again.
Unfortunately, I dropped and lost a locator washer while taking the drive wheel off my bike to replace the tube. The bloke behind the counter not only went out of his way to find a replacement for me but then refused to accept any payment. Now THAT’S customer service worthy of support!
In a world full of people with the sole aim to merely sell,sell,sell, I found Gordon to be a man who was willing and able to offer help and guidance.a lovely person full of patience and great advice.thank you so much
We have bought 2 Bikes from Gordon this year and have enjoyed them immensely. Recently returned them to have their services and were done quickly and with a smile. 5 Stars from us
Well this certainly is a superstore run by super helpful Gordon. No pushy salesman here but someone who genuinely knows his bikes inside out and wants to know and help you purchase the right bike, even testing them out. Very impressed and we travelled about two hours to go to this store but cannot speak highly enough of how nice and helpful Gordon was in helping us make up our minds. He even swapped the uncomfortable seat on it for a better wider one. Would highly recommend this store and have told plenty of my friends about it
Great experience at Electric Bikes purchasing my new toy. Promp and informative response back. Gordon was courteous and very patient with unschooled me. He gave me an introduction lesson with valuable information before I left the store, making sure my first road trip was safe.Thank you, Gordon, for your amazing service. It was greatly appreciated.Highly recommend Electric Bikes Superstore!!!
From my first phone call to picking up my cool new Earth e-bike, James at the Braeside store was friendly, knowledgeable and patient. James offered a test ride, and showed me a couple of options. The Earth Prime e-bike is great and the price was very competitive. The test ride before purchase was the final sealer for me to go ahead with a purchase. A great purchase experience, thanks James!
Frank
1762925421
James at the Braeside store was excellent. It’s my first e-bike, an Ordica, and he helped me with all the technical and how to use questions. Test ride was great, followed by more questions. My whole family loves the bike - might have to get another!
Peter Smith
1762827986
Thanks Gordon for all your assistance. I am very happy with my new EBike.
Christo van Niekerk
1761796647
Harry Van Roon
1761793156
Great service when we bought our two ebikes two years ago and great follow up servicing whe very competitive prices.
Murray Ceff
1758288329
Great shop, excellent staff, very helpful. I was recommended to go there for a repair, even though I didn't buy my bike from them. They fixed it very quickly and showed me how to fix it myself next time. Look like they have a very good range of brand new bikes too. Highly recommended!
Karen Rooney
1758170250
Great customer service. Love the bikes we bought from them.
Sarah Vanderschoot
1757383838
Thank you so much for fixing my Oridca so promptly, I really appreciate it. I’d highly recommend the E-bike Superstore for anyone looking for a fairly priced e-bike and excellent customer service. Thanks guys!!
Max Katsianis Stevens
1754297429
Lee Lee
1754123343
Gordan, Hugo and the team were so delightful to deal with. The customer service from the first initial phone call to travelling 3 hrs to visit the shop to then purchasing 2 e-bikes was exceptional. Great bikes, great price and a pleasure to deal to with. We highly recommend for all your bike needs.
Stavros Milionis
1753585960
Five years ago, I bought my E-bike from Gordon. Since then, I’ve moved to the north side of the city and found it incredibly difficult to find an experienced and attentive bike shop willing to service my bike. Most stores in the north have strict rules about which E-bikes they’ll touch, and many can’t even source the necessary parts.Gordon and his team has consistently provided excellent customer care. His communication is clear, he’s generous with his knowledge, and he genuinely wants to help. While other bike shops told me it would take a month just to book my bike in, Gordon took it in straight away, identified the issue, sourced the parts, and had it repaired within two days.Of course, every situation is different, but from my experience, Gordon always goes above and beyond to make sure you’re looked after. The service was seamless, efficient, and truly outstanding.
Patrick Nall
1753585590
I live on the north side, and sometimes, making the long haul south is the better option. After having been to multiple repair shops, nothing comes close to EBSS. Gordon is VERY knowledgeable and swift with ordering parts and repairing bikes. He goes out of his way to help educate you. What i thought would take a week for my bike to be complete (ordering parts and all) it only took 2 days. Needless to say I'll be making the commute because the service received is outstanding.
Daniel Bowden
1750300371
Had a great experience with Electric Bikes Superstore. The Gordon and Clancy were quick to respond, polite and clearly knowledgeable. They were even able to accommodate a last-minute request, which I really appreciated... though to be fair, I wouldn’t count on that during peak season. Overall, super impressed with the service and would definitely recommend them!
Liam WM
1749269628
Very knowledgeable, gave a great quote
kaylene bowen
1748730527
The after sales service offered by Gordon and his team is outstanding and something that isn’t the norm nowadays unfortunately. They’ve just got my older style antebike going again which I thought I might need to replace, and the repair cost was much less than I anticipated. When I do update to a new bike I won’t look anywhere else because I know how great they handle after sales service and repairs.
Graham Bergin
1747693543
James, James, James is the E.B. Superstore star. One phone call told me it was worth the trip to Braeside to check their bikes. I could not have been happier with his service. He explained his products features, challenged my planned approach to buy elsewhere, and I locked in with his Earth T-Rex Mixie. We then spent 20 minutes deciding on the best method to load the bike onto my Thule frame. Thanks James.
Scott
1746190423
Gordon fixed up our earth electric bike we'd bought from him that had been affected by water ingress. It wasn't covered by manufacturers warranty, but was still fixed for free by Gordon and his team without even having to ask. That's customer service worthy of 5 stars. If we're in the market for another bike we'd definitely buy from these guys again.
Laurie Martin
1742601968
Unfortunately, I dropped and lost a locator washer while taking the drive wheel off my bike to replace the tube. The bloke behind the counter not only went out of his way to find a replacement for me but then refused to accept any payment. Now THAT’S customer service worthy of support!
Mike Robson
1739338074
In a world full of people with the sole aim to merely sell,sell,sell, I found Gordon to be a man who was willing and able to offer help and guidance.a lovely person full of patience and great advice.thank you so much
Lee Alcock
1737591551
Just picked up ordica step through e bike great price quality item all good parts service was great good work !!!!
Amanda Fandiño
1736931800
Excellent customer service, Gordon provides useful information about the e-bike, you feel that he is interested in what you need.
Duane Rek
1735607703
We have bought 2 Bikes from Gordon this year and have enjoyed them immensely. Recently returned them to have their services and were done quickly and with a smile. 5 Stars from us
Debbie Hoffman
1735267670
Well this certainly is a superstore run by super helpful Gordon. No pushy salesman here but someone who genuinely knows his bikes inside out and wants to know and help you purchase the right bike, even testing them out. Very impressed and we travelled about two hours to go to this store but cannot speak highly enough of how nice and helpful Gordon was in helping us make up our minds. He even swapped the uncomfortable seat on it for a better wider one. Would highly recommend this store and have told plenty of my friends about it
Tim Burford
1734433162
Gordon was very helpful and gave me what I wanted. Thanks to you I can now do twice the distance.
Tatiana “Tanya” Melnikova
1729859509
Great experience at Electric Bikes purchasing my new toy. Promp and informative response back. Gordon was courteous and very patient with unschooled me. He gave me an introduction lesson with valuable information before I left the store, making sure my first road trip was safe.Thank you, Gordon, for your amazing service. It was greatly appreciated.Highly recommend Electric Bikes Superstore!!!
